Cancellation and Refund Policy

Participants who wish to cancel their conference registration are asked to contact us at [email protected]. Refunds will be issued as follows:

  • Requests received by Oct. 20: full refund, less a $50 processing fee
  • Requests received from Oct. 21 to Nov. 3: 50% refund
  • Requests received after Nov. 3: no refunds
  • Cancellations made after Nov. 3 for unpaid registrations are subject to a $50 cancellation fee

Registered but unable to attend? Please send a colleague in your place by contacting us at [email protected] or 778-945-2166 to transfer your registration.

Housing Central is committed to ensuring a safe and healthy conference experience for all participants and will adhere to any health authority protocols that may come into effect. Attendees are encouraged to wear a mask. We ask all registrants to monitor their health for any symptoms of illness. If you feel unwell for any reason, please do not attend the conference.

Payment Options

We accept credit cards (Visa, MasterCard and American Express), cheque or money order (payable to BCNPHA). Cheque or money order must be received within 14 business days of your registration date; if not your reservation and any workshop selections will be cancelled and you will be charged a $50 administration fee.

Please mail your payment to:
Attention: Housing Central Conference
BCNPHA
220 - 1651 Commercial Drive
Vancouver, BC V5L 3Y3