Frequently Asked Questions


What can I expect from a virtual conference?

Your conference experience includes inspiring keynote speakers, an outstanding lineup of education for your entire team, tradeshow exhibitors, interactive engagement, networking with colleagues and thought leaders and much more – all from the safety of your home or office.

What is the cost to attend the conference?

Our online format for 2021 means registration fees are significantly reduced, and that means more members of your organization can attend! Please see our REGISTRATION page for full details.

Who should attend the conference?

If you’re interested in the latest information on the community housing sector, you should join us! The conference is designed to meet the needs of our sector in regions throughout BC, in roles ranging from leadership to asset management and frontline staff, and for varied interests including Indigenous housing, inclusive communities, homelessness, harm reduction and much more.

How can I be sure that my information will be confidential?

Housing Central will not share your information with third parties. For more information refer to our Privacy Policy.


I haven’t registered yet, can I view the virtual sessions?

Anyone who attends the conference must be registered. Register before the member early bird deadline on September 30 here.

What time zone will be used for the conference?

Sessions will take place in Pacific Standard Time. We are aware that these times won’t be perfect for some delegates, however all the recorded sessions will be available for viewing after the event.

Will presentations be given live, or will they be pre-recorded?

We understand that a virtual conference will be different from an in-person event. The events team is doing its best to plan a real-world conference experience. Keynote presentations and education sessions will be given live.

Will attendees be able to ask questions or participate in the sessions, or are the sessions just going to consist of streamed presentations?

We are aiming to make options available that include attendee interaction options like a live chat window and/or polling. We are working on ensuring that sessions are as interactive as possible.

Will sessions be recorded and archived for later consumption?

Most sessions will be archived and available online, except where the facilitator has requested the recordings not be made available given the sensitivity of the topic.

What accessibility features are in place to ensure all who want to participate get to do so?

The Housing Central partners are committed to an open, accessible conference for all who attend. The online platform will adjust to suit the bandwidth capabilities of your location. The conference platform will offer closed captioning for all live sessions and keynote events. For any additional questions regarding accessibility, please contact

What happens if there are technical issues during a session?

Technology is great, but it doesn’t always perform how we need when we need it. With the added strain on networks as more people are at home and online, sessions may encounter technical glitches. If your session is disrupted (e.g. the internet connection drops, or a presenter is unable to stream video), we encourage you to continue the session if at all possible. If your session is disrupted and unable to proceed due to network or platform issues, there will be live technical support available.

What happens if I am unable to see the session that I want to attend?

Virtual sessions will be recorded and archived after the conference. If your connection does not allow you to participate live, we encourage you to access recorded sessions once they are made available (this will be announced and communicated by the BCNPHA).


How do I connect to the event?

Registrants will receive a link to access our online conference platform – and that’s it! All keynote plenaries, education sessions, networking and the tradeshow take place in one seamless online environment. Join us for the Pre-Conference event on November 9 to learn more.

What technology do I need to attend the conference?

The conference platform is available through Windows 7 and up, on PC and Mac. Available browser options depend on your operating system; visit this page for full details.

How do I log in?

Log in instructions to the conference will be sent to all registered delegates on November 8. At that time, you will have the opportunity to create your profile, get a sneak peek of the site, book meetings with our exhibitors and attend the Pre-conference event.

What if I do not have access to the Internet or have a weak Internet connection?

You will need an active Internet connection to attend the conference. If you are concerned about slow connection speeds or that you might lose a connection during one of the sessions, most of the sessions will be recorded to view later.

What if I do not have a webcam, can I still participate?

It is not required that you have a webcam for the online conference; you will still be able to chat and upload a profile picture to help you network with others!